Frequently Asked Questions
Yes, the freebie has to be returned along with the product else return will not be accepted.
The products that are not eligible for returns are as per the seller’s Returns Policy.Moreover customized products (eg: lipsticks, compacts, mascaras, etc) cannot be returned.Due to Covid-19 personal care appliances cannot be returned due to hygiene issues
No, sellers will not be able to accept returns after the time period lapses in the seller's Returns Policy.
You can raise a request to return your items with these simple steps:Log into your account > Go to My Orders > Click on return against the item you wish to return or exchange.
Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' track option.
When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to the seller.
There are no separate cancellation charges